DW
Daniel W

1 reviews | Active since Jan 2020

17 Jan 2020, 17:07

Useless Standard Bank mobile application

The Standard Bank mobile application is and has always been full of glitches. I ensure the latest updates are always installed, but it seems that the quality of their mobile application is not important to the team at Standard Bank. One example would be adding a new beneficiary and trying to save the newly created beneficiary without making a payment....in my mind this is not user friendly at all, I want the option to add a beneficiary and be able to make payment later. Another example would be transferring money from one account to another, then switching dashboards - the reflection of what is in the main account which is shared between the dashboards is different on the dashboards. To rectify this, you have to log out of the mobile application and log back in - absolutely unacceptable, very unprofessional, not user friendly at all.

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Replies (1)
Standard Bank
Standard Bank's reply18 Jan 2020, 02:52
Official
Hello Daniel, 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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