Useless Standard Bank investigators

One of the most useless banks in SA. All because of the monopoly that “big” banks enjoy, and that is why a bank like discovery and the likes are winning.

They have block my account now for almost a month because someone sent me money and they have a problem with some transaction in their account (don’t know exactly their problem but sounds like a reversed transaction from what Standard Bank was saying without being explicit). Basically A sends money to B (they have problems) and B sends money to C (I am C ) and then the block C’s account without any clarity seeking exercise or anything.

It then takes me to go enquire what’s happening with my account, they don’t give straight answer but tell me that I received R2k about a month before they blocked my account (why it took this long I don’t know) - I know nothing about the friends transaction except the ones between us. Well all well and good, ‘what is the way forward’ I asked. ‘The investigator will contact you and resolve the matter in about 2-3 working days’. I commit to writing an affidavit to say this is someone o know that shared funds like we normally do and I know nothing about what happens in his account, who would?

Countless emails and calls later, no Christmas for me because my other funds are blocked and meaningless ‘we have escalated your email to the investigator’, I still don’t have even a single call from the lazy investigator or any update on the matter and I am suppose to just celebrate because it’s standardbank, How lucky am I that they have opened me an account. ?

I write this now, after over 15 working days I don’t even have a please call me from the investigator because I am some small guy that they can afford to block his account. I ask myself given that my friend used the card/funds to buy at Shoprite (let’s say), are they also blocking Shoprite’s account? What about all those people that ***** money from tenders and the likes and pay their Standard Bank mortgages, do they block their own account?

I am really irritated and not happy with this bank