DB
Dee B
1 reviews | Active since Sept 2016
03 Apr 2024, 18:14
Useless Standard Bank credit card
How many times do I need to complain about this bank to HelloPeter? Once again, the bank which is supposed to be the "best" in South Africa proves to be completely useless. I am trying to book a flight and my bookings continue to "fail" because my credit card or debit card is declined because OTP's take hours to come through to confirm the booking. Such a useless bank. I would use my ABSA card instead but I have a travel insurance top up mandate with Standard Bank. What is wrong with your service? I find it absolutely useless.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
03 Apr 2024, 19:02Hi Dee
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply03 Apr 2024, 19:02
Official
Hi Dee
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
DB
Dee B's updateReviewer Update
03 Apr 2024, 19:07Because of your stupid card not working, I have lost the flight ticket I was trying to book and now the same flight costs R1,700 MORE. Standard Bank owes me R1,700 for the bank's uselessness !!!
DB
Dee B's update03 Apr 2024, 19:07
Reviewer Update
Because of your stupid card not working, I have lost the flight ticket I was trying to book and now the same flight costs R1,700 MORE. Standard Bank owes me R1,700 for the bank's uselessness !!!
Standard Bank's replyOfficial
03 Apr 2024, 20:14Hi Dee
We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward.
We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward.
Our team will be in touch with an update shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply03 Apr 2024, 20:14
Official
Hi Dee
We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward.
We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward.
Our team will be in touch with an update shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
05 Apr 2024, 15:18Hi Dee
We hope you're well.
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply05 Apr 2024, 15:18
Official
Hi Dee
We hope you're well.
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
DB
Dee B's updateReviewer Update
05 Apr 2024, 15:28Please do not close this matter
Please phone now and what is magic about the number 3, try 4 times. I only saw you call once!
Please phone now and what is magic about the number 3, try 4 times. I only saw you call once!
DB
Dee B's update05 Apr 2024, 15:28
Reviewer Update
Please do not close this matter
Please phone now and what is magic about the number 3, try 4 times. I only saw you call once!
Please phone now and what is magic about the number 3, try 4 times. I only saw you call once!