Useless Standard Bank

I recently complained about Standard Bank and their lack of understanding about security from anybody else's perspective but their own and their fees which I consider immoral. I received the usual mail apologising for inconvenience and stating that fees were decided by a committee and no change could be contemplated. This just reinforces the fact that Standard Bank does not listen to it's customers and is not interested in assisting them. It's staff are not allowed or capable of making any decisions so all they can do is apologise, I might as well be talking to a robot as I never get any constructive dialogue. After more than 30 years as a good customer I expect better and expect a proper dialogue on my complaints.