Useless Standard Bank

Standard Bank Cavendish Square is absolutely useless. My family have had two experiences in the last couple of weeks that boggle the mind. First my son, who had opened a new account collected his debit card, only to notice that the name on the card was incorrect. So, after having waited 40 minutes to be served, the card was incorrect. he then ordered another card...2 weeks later he had heard nothing... contacted the Bank and, magically his card appeared two days later. But guess what...? They had made the same mistake with the name on the card and he had to re-order. Finally, today he went in ( I was with him)- he waited 45 minutes to be served....BUT what was alarming was the fact that, with a long row of customers waiting to be served, one of the 3 ladies on duty left her station and didn't come back. I asked the receptionist where she was and was told..."she has gone to lunch"!!!- my whole family is now looking to move to FNB