TK
Thomas K
1 reviews | Active since Feb 2019
08 Jun 2023, 13:48
Useless Standard bank.
This bank is probably the most useless bank ever.
When I opened my account, they blocked my account for reasons unknown to me and I had to run around to get my money released and my family had the worst Christmas ever. I went and saw a legal representative and he informed me that I had a case against this bank but I regret not pursuing the case.
Now they send me emails and messages that they will be blocking my account again because I'm not FICA compliant and I need to go the branch again in order to prevent them from blocking my account.
I've been emailing their people but I'm just being ignored.
This Bank is the pits and if anyone dreams of ever opening an account with these people, think again because you will be crying in your hands.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
08 Jun 2023, 14:02Dear Thomas
This is not the standard of service we aim for. We understand your dissatisfaction and are here to assist you.
Please keep in mind that for all FICA-related inquiries, you must visit one of our branches with both identification and proof of address.
We are happy to help you set up an appointment at your nearest branch.
This is not the standard of service we aim for. We understand your dissatisfaction and are here to assist you.
Please keep in mind that for all FICA-related inquiries, you must visit one of our branches with both identification and proof of address.
We are happy to help you set up an appointment at your nearest branch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply08 Jun 2023, 14:02
Official
Dear Thomas
This is not the standard of service we aim for. We understand your dissatisfaction and are here to assist you.
Please keep in mind that for all FICA-related inquiries, you must visit one of our branches with both identification and proof of address.
We are happy to help you set up an appointment at your nearest branch.
This is not the standard of service we aim for. We understand your dissatisfaction and are here to assist you.
Please keep in mind that for all FICA-related inquiries, you must visit one of our branches with both identification and proof of address.
We are happy to help you set up an appointment at your nearest branch.
Kindest regards,
Standard Bank Hello Peter Team
TK
Thomas K's updateReviewer Update
08 Jun 2023, 14:09I told you people many times that I work until 16:00 and your branches close before I can get there.
How many times do I have to take my documents to the branch because when you blocked my account, I had to take my things into the branch event though I already took them in when I went to fetch my card.
I should've just continued with the case as my legal representative advised.
This will be the third time I have to run behind the bank begging them not to block my account.
Since I've been there before, how many times will I still have to go and show my ID because it seems like you guys like to see my ID.
Why dont you just make a copy of my ID and paste it everwhere in the branch?
Block my account again and I'll push and see what legal action these is I can take.
I'm not going to be held responsible for your employees' incompetence and have my account blocked whenever you feel like it.
I honestly regret ever opening an account with you people.
How many times do I have to take my documents to the branch because when you blocked my account, I had to take my things into the branch event though I already took them in when I went to fetch my card.
I should've just continued with the case as my legal representative advised.
This will be the third time I have to run behind the bank begging them not to block my account.
Since I've been there before, how many times will I still have to go and show my ID because it seems like you guys like to see my ID.
Why dont you just make a copy of my ID and paste it everwhere in the branch?
Block my account again and I'll push and see what legal action these is I can take.
I'm not going to be held responsible for your employees' incompetence and have my account blocked whenever you feel like it.
I honestly regret ever opening an account with you people.
TK
Thomas K's update08 Jun 2023, 14:09
Reviewer Update
I told you people many times that I work until 16:00 and your branches close before I can get there.
How many times do I have to take my documents to the branch because when you blocked my account, I had to take my things into the branch event though I already took them in when I went to fetch my card.
I should've just continued with the case as my legal representative advised.
This will be the third time I have to run behind the bank begging them not to block my account.
Since I've been there before, how many times will I still have to go and show my ID because it seems like you guys like to see my ID.
Why dont you just make a copy of my ID and paste it everwhere in the branch?
Block my account again and I'll push and see what legal action these is I can take.
I'm not going to be held responsible for your employees' incompetence and have my account blocked whenever you feel like it.
I honestly regret ever opening an account with you people.
How many times do I have to take my documents to the branch because when you blocked my account, I had to take my things into the branch event though I already took them in when I went to fetch my card.
I should've just continued with the case as my legal representative advised.
This will be the third time I have to run behind the bank begging them not to block my account.
Since I've been there before, how many times will I still have to go and show my ID because it seems like you guys like to see my ID.
Why dont you just make a copy of my ID and paste it everwhere in the branch?
Block my account again and I'll push and see what legal action these is I can take.
I'm not going to be held responsible for your employees' incompetence and have my account blocked whenever you feel like it.
I honestly regret ever opening an account with you people.
Standard Bank's replyOfficial
08 Jun 2023, 14:12Hi Thomas
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply08 Jun 2023, 14:12
Official
Hi Thomas
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team