Useless Staff / Service

<p>After having a credit card for more than 10 years with them and paying at least double the amount due they claim we have been paying late very month. Even months where we made more than one payment they are still claiming late payment ???????</p> <p> </p> <p>In 10 years they did not think to communicate with us and advise us that as per their records we were paying late !!!!!!!</p> <p> </p> <p>Only when I app**** for an increase in my credit limit they used "late payment" as an excuse. </p> <p> </p> <p>Surely the fact that we pay every month of 10 years and over pay them every month should be seen as a good customer.</p> <p> </p> <p>I know I would like all my customers to pay me more that minimum required.</p>