WS
Willem S
1 reviews | Active since Jul 2011
08 Oct 2019, 14:14
USELESS STAFF, NO SERVICE
I have been to my branch twice to change my e-mail address for my bank statements. One of them however still arrives at the wrong e-mail address. The online support team is utterly useless because they apparently do not have the necessary facilities to correct the problem.
Am I expected to spend MY TIME and MY PETROL to go back to the branch to fix THEIR PROBLEM?? eed to go to a bank, it will be to open an account with a bank that cares for their customers! If I n
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Replies (4)WS
Willem S's updateReviewer Update
08 Oct 2019, 14:50Last sentence should read:
If I need to go to a bank, it will be to open an account with a bank that cares for their customers!
If I need to go to a bank, it will be to open an account with a bank that cares for their customers!
WS
Willem S's update08 Oct 2019, 14:50
Reviewer Update
Last sentence should read:
If I need to go to a bank, it will be to open an account with a bank that cares for their customers!
If I need to go to a bank, it will be to open an account with a bank that cares for their customers!
Standard Bank's replyOfficial
09 Oct 2019, 05:05Hello Willem
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Sandisiwe GawulanaComplaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Sandisiwe GawulanaComplaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply09 Oct 2019, 05:05
Official
Hello Willem
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Sandisiwe GawulanaComplaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Sandisiwe GawulanaComplaint Resolution Centre
*** *** (fax)
***
WS
Willem S's updateReviewer Update
10 Oct 2019, 09:08An additional problem has also recently arose which after a phone call to my branch has still not been resolved:
My Updates sends me TWO SMS's for EVERY transaction against my account!!
My Updates sends me TWO SMS's for EVERY transaction against my account!!
WS
Willem S's update10 Oct 2019, 09:08
Reviewer Update
An additional problem has also recently arose which after a phone call to my branch has still not been resolved:
My Updates sends me TWO SMS's for EVERY transaction against my account!!
My Updates sends me TWO SMS's for EVERY transaction against my account!!
Standard Bank's replyOfficial
15 Oct 2019, 10:38Dear Willem
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply15 Oct 2019, 10:38
Official
Dear Willem
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***