Useless staff

I went into the sanridge branch on 5th March 2016, spent 2.5 hours in the queue. Finally at a consultant, i updated my details and opened accounts. Its now almost 10 working days later and im unable to use any of the new accounts and the call center advises that my address has not be updated. How useless are your staff?<br> Do you have a policy to only hire *********** idiots?