Useless, slow and outdated

Not really up on the latest technology as you can't do anything without going into the bank. My husband's salary has not been reflecting since the 25th of September. He called and was told that there is nothing pending, however, we have the proof of payment. I phoned this morning (he is currently in the hospital) as debit orders are going to bounce and rent needs to be paid. There is no power of attorney on his account, and he has to go into the bank to set this up. HE'S IN THE HOSPITAL. He has no airtime as his salary is not reflecting, and your staff is of no assistance. Do you not have any empathy? The problem is on your side and I can't sort it out because you refuse to help me. Why would I phone into the bank to find out why the money is not reflecting if I wasn't his wife? How would I possibly benefit from being a *********? I am so glad that I'm with FNB that's able to do everything via the banking app. Standard bank has always been and always will be an old people's bank. Useless, slow and not up to the date with life.