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helga H

1 reviews | Active since Oct 2016

20 Oct 2016, 13:58

Useless service, waiting almost two months for a proceed from the bank to Lodge a property registration

<p>My client got a bond at Standard Bank on 24.08.2016. We have still not received a proceed from Standard Bank. </p> <p> </p> <p>We get told that we need to refer our buyers to Standard Bank, why? So that our client can wait TWO MONTHS for a proceed? This is completely unacceptable. </p>

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Replies (3)
Standard Bank
Standard Bank's reply21 Oct 2016, 08:28
Official

Good day Helga Gouws

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply24 Oct 2016, 11:52
Official

Good day Helga Gouws

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact your client to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply24 Oct 2016, 16:04
Official

Good day Helga Gouws.

Please note that customer has been contacted and advised accordingly about the matter at hand.

Thank you for bringing the matter to our attention.

Warm regards

Complaints Resolution Centre