USELESS SERVICE/ USELESS BANK

Doesn’t even deserve a star!! On two separate occasions I’ve tried to send instant money to myself, the second time I was in an emergency so I sent an instant money voucher to myself and went to the atm and it wasn’t working, long story short I had to phone the instant money division to find out they hadn’t sent my voucher number, then to be told that “instant money” will take 2 hours before I receive a voucher number, this is absolutely ridiculous! I then phone again and end up waiting close to twenty minutes to finally speak to someone, I then ask to be sent through to the complaints department after another long wait I still hadn’t been transferred there by then I was fed up with dealing with idiots who clearly don’t know there jobs I then left my details with a gentleman and told him I expect a call back which never happened, also last week Tuesday I ordered a new bank card to be sent to Irene village mall, I received a call today saying no they can’t send it here I must go collect my card at the next closest branch which is out the way for me regardless why did it take a week for standard bank to notify me that they can’t deliver here? Then to be told my card will only be delivered next week, also absolutely RIDICULOUS how does it take 14+ days to receive a simple bank card???