DM
Daniel M
1 reviews | Active since Sept 2015
16 Oct 2020, 10:41
Useless service from the bank
I've never experience a useless and bad service like this from standard bank, it has been almost 2 weeks now waiting to be transferred to a settlement department. My insurance launched request for settlement twice on my behalf and they haven't even got back to us and when i call they keep me on the phone for long time without even transferring me to the right department. Can i please get a settlement letter from you guys, and stop being useless with simple things.
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Replies (3)
Standard Bank's replyOfficial
16 Oct 2020, 11:54Good day Daniel,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Standard Bank's reply16 Oct 2020, 11:54
Official
Good day Daniel,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
DM
Daniel M's updateReviewer Update
19 Oct 2020, 11:48Standard bank I can't be a fool both on the call and on hellopeter, When am i going to get a simple letter to settle the debt? I'm starting to think that there's some ***** here because you can't be taking your own time when one of your clients want to settle the debt.
DM
Daniel M's update19 Oct 2020, 11:48
Reviewer Update
Standard bank I can't be a fool both on the call and on hellopeter, When am i going to get a simple letter to settle the debt? I'm starting to think that there's some ***** here because you can't be taking your own time when one of your clients want to settle the debt.
Standard Bank's replyOfficial
19 Oct 2020, 16:40Good day Daniel,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for more details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for more details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Standard Bank's reply19 Oct 2020, 16:40
Official
Good day Daniel,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for more details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for more details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre