GS
Gail S
1 reviews | Active since Sept 2012
30 Mar 2026, 08:14
Useless Service From Standard Bank
Beyond useless. Trying to cancel a credit card. Requires a personal visit to a branch wasting time and petrol. Requires 4 phone calls to the call centre wasting time and money listening to meaningless advertising about how great they think they are. Was promised "escalation" call backs on two occasions - not one ever happened. Was promised a confirmation email with 48 hours confirming cancellation - never happened. Dismal.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
30 Mar 2026, 08:19Dear Gail,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Mar 2026, 08:19
Official
Dear Gail,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
30 Mar 2026, 15:10 Dear Gail,
Thank you for taking our call.
We are pleased to confirm that your credit card has been successfully closed.
Should you require any further assistance, please do not hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Mar 2026, 15:10
Official
Dear Gail,
Thank you for taking our call.
We are pleased to confirm that your credit card has been successfully closed.
Should you require any further assistance, please do not hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
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