Useless Service From Standard Bank

I have tried for a week to arrange an appointment to discuss my homeloan. I orignially sent a request on the 26 Sept 2018. I received no response and sent a follow up email on the 28th, despite receiving an automated mail saying I would be contacted within 24hrs. I eventually received a reply on the 01st of October from Susan Johnie requesting information for a security check. I answered all the questions and only today received the following response:

RE: Re: Apointment to discuss Current Home Loan- Reference number; ********** 399

Good day Daniel Trollip

Thank you for your e-mail.

We sincerely apologise for the delayed response.

Kindly be advised that we are unable to assist with making an appointment. Kindly refer to your branch for assistance.

Alternatively, you may provide us with a detailed description of your home loan enquiry and we will be glad to assist.

Should you be more comfortable to speak to a consultant you may call our call centre on ***.

I trust the above information is in order.

You are welcome to contact us, should you require further assistance.

Kind regards

Tayyibah Sickles Customer Contact Centre E-mail Unit

This is incredibly frustrating and we have only had issues since moving from FNB. If things dont improve very soon, we will be moving back! Why is it so hard to arrange a simple appointment? Why is it a different person every time? Why does it take so long for a response? Why is the response no help at all?

GET YOUR ACT TOGETHER STANDARD BANK!