AB
Adele B
1 reviews | Active since May 2016
14 Oct 2020, 09:17
Useless service
In 2016 I was appointed as proxy of a trust. Documents were scanned at Lynnwood Ridge branch by Selaledi Maredi. In 2018 I made an enquiry and was told none of my details were on the system. I went to Richards Bay branch where Portia Khosi captured al documents again and helped with access bond. I phoned today and again I was not on the system, I must go to my nearest branch AGAIN.
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Standard Bank's replyOfficial
14 Oct 2020, 16:29Dear Adele
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply14 Oct 2020, 16:29
Official
Dear Adele
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***