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Noelle B

1 reviews | Active since Feb 2012

15 Aug 2023, 12:44

Useless Service

Yet another disappointing experience as a Standard Bank client. I cancelled my Standard Bank mobile account 3 months ago. They debited me twice after that and when I queried it they said it carried over for two debits because of the date I gave notice. Last month I get debited for the 3rd time. I had enough money for my insurance to go off and Standard Bank Mobile just decided to deduct again. I phoned in and the lady took about 10 minutes just to confirm it had been cancelled. She promised to get back to me in the next 48 hours max and to request a refund. That was over 2 weeks ago. I don't like having to resort to complaining on HelloPeter but it seems to be the only way I can get a response. How hard is it to cancel a debit order if you're a bank?

0
Replies (8)
Standard Bank
Standard Bank's reply15 Aug 2023, 12:51
Official
Hi Noelle

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 
NB
Noelle B's update01 Sept 2023, 22:07
Reviewer Update
This is actually beyond ridiculous now! I received so many calls to confirm that the issue has been rectified and I have been credited for the debit order that went through after the cancellation. I haven't been credited and I cannot actually believe it, but I was debited AGAIN this month!!! What is actually going on here? A bank that cannot cancel a debit order??? I am being debited for a service that I no longer have available!
Standard Bank
Standard Bank's reply02 Sept 2023, 08:10
Official
Hi Noelle

We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards 
 Standard Bank Hello Peter Team 
 ***
NB
Noelle B's update06 Sept 2023, 19:29
Reviewer Update
Still no communication!
Standard Bank
Standard Bank's reply06 Sept 2023, 21:53
Official
Good Day Noelle

Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.

Kind Regards 
Standard Bank Hello Peter Team
***
NB
Noelle B's update18 Sept 2023, 20:26
Reviewer Update
I still haven't had so much a phone call about this issue. My only option now is to report this to the Banking Ombudsman. I'm actually shocked how this has been handled (or not handled). How can it take over 3 months to attend to an issue so small?
NB
Noelle B's update18 Sept 2023, 20:29
Reviewer Update
I still haven't had so much a phone call about this issue. My only option now is to report this to the Banking Ombudsman. I'm actually shocked how this has been handled (or not handled). How can it take over 3 months to attend to an issue so small?
Standard Bank
Standard Bank's reply19 Sept 2023, 07:17
Official
Dear Noelle

Thank you for writing back to us.

Please note that we will follow up with our team.

We will be in touch. Sorry for the inconvenience.

 Kindest regards 
 Standard Bank Hello Peter Team 
 ***