Useless service
What USELESS service. After 17 years I have finally had ENOUGH. They simply 'stopped' my DEBIT card - reason after an hour of fruitless calls and visits to a useless Lifestyle branch: the '***** department' did it but don't know why. I have had numerous dealings with overseas transactions and KNOW HOW the ***** department operate - which is not this way. Anyway, Marcha from Lyfestyle promised 'resolution' and they will call me and I do not have to wait any longer. Let's see. Wasted my day!
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Replies (2)
Standard Bank's replyOfficial
03 Sept 2019, 10:50Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply03 Sept 2019, 10:50
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
04 Sept 2019, 14:12Dear Adri Hearn
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirm that the matter has been attended to already.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirm that the matter has been attended to already.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply04 Sept 2019, 14:12
Official
Dear Adri Hearn
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirm that the matter has been attended to already.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirm that the matter has been attended to already.
Kind regards
Clint Petersen
Complaint Resolution Centre
***