USELESS service

I want to transfer a larger amount than my monthly limit out of my account. I tried changing online, but am told that I cannot increase the amount to the required amount without contacting Standard bank via telephone. I contacted them, went through their security checks etc, was told that the limit was increased until 23/02/22. When I signed on to do the transfer later, the limit has not been increased. I phoned again and went through the same security checks, can NOTHING be done right the first time??? I have to do the transfer as I am losing interest every day the money is laying in the cheque account and not the investment. It is also costing me a fortune in minutes on my cellphone to call and call again.