1 reviews | Active since Mar 2009

01 Apr 2017, 09:12

Useless Service

<p>My wife needed to change banking details for her Vehicle Finance account so the debit order is changed to another bank account and she specifically wrote it in bold on the email that she sent to Standard Bank with all the different documents required and they totally ignored her instructions and it is a total *****up and we have to now run around trying to transfer money from different accounts to prevent other payments from bouncing and causing problems. It just goes to show you that ALL SOUTH AFRICAN BANK DO NOT CARE ONE LITTLE BIT ABOUT THEIR CLIENTS. AGAIN USELESS SERVICE FROM A PROUDLY SOUTH AFRICAN COMPANY. No wonder our ANC comrades use the Bank of India.</p>

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Replies (1)
Standard Bank
Standard Bank's reply03 Apr 2017, 14:06
Official

Good day

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Thank you for your honest feedback regarding the service you have received and we will do our level best to improve our service level gap.

Best regards


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