Useless Service
I spoke to Freda from General enquiries call center.
I requested a settlement letter for my loan and with bad attitude continually insisted due to their limited access to information I must go to the bank to collect that simple print out. Whereas only private and prestige clients can access that letter fro their bankers.
What type of a bank would insist on sending clients to their braches and que for a settlement letter on a busy business working.
Standard Bank is frustrating, that’s why I’m closing my account.
Thank you for posting your comments.
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution consultant will contact you about the way forward.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comments.
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution consultant will contact you about the way forward.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Mpho Sedibe
Emails were sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Mpho Sedibe
Emails were sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***