DS
Dale S
1 reviews | Active since Sept 2020
27 Aug 2022, 14:09
Useless service
Got my new cards 2 weeks ago. I still have no pin. Bought airtime to get my pin, spent all the airtime on the phone. And now I still have no pin! After I logged into the app with the lady on the phone, authenticated the call. She asked me two Sercurity questions, one about my limit that I don’t know. And the. I failed the authentication!
How do I go out later today without cards? Sitting with F@@@ing private banking cards that can’t be used!
App keeps telling me to return!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
27 Aug 2022, 14:21Good day Mr Van Schalkwyk
Thank you for alerting us to this. Kindly contact our direct ATM pin department on ***.
Kindly select option two for self service and thereafter option two again for ATM retrieval.
Please note that all newly issued cards for expired previous cards do not need to activate pin as they continue to use the pin previously used however, all lost and compromised cards need pin activation.
Should you still not be assisted please inform us to escalate the matter.
Kindest regards,
Thank you for alerting us to this. Kindly contact our direct ATM pin department on ***.
Kindly select option two for self service and thereafter option two again for ATM retrieval.
Please note that all newly issued cards for expired previous cards do not need to activate pin as they continue to use the pin previously used however, all lost and compromised cards need pin activation.
Should you still not be assisted please inform us to escalate the matter.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply27 Aug 2022, 14:21
Official
Good day Mr Van Schalkwyk
Thank you for alerting us to this. Kindly contact our direct ATM pin department on ***.
Kindly select option two for self service and thereafter option two again for ATM retrieval.
Please note that all newly issued cards for expired previous cards do not need to activate pin as they continue to use the pin previously used however, all lost and compromised cards need pin activation.
Should you still not be assisted please inform us to escalate the matter.
Kindest regards,
Thank you for alerting us to this. Kindly contact our direct ATM pin department on ***.
Kindly select option two for self service and thereafter option two again for ATM retrieval.
Please note that all newly issued cards for expired previous cards do not need to activate pin as they continue to use the pin previously used however, all lost and compromised cards need pin activation.
Should you still not be assisted please inform us to escalate the matter.
Kindest regards,
Standard Bank Hello Peter Team
DS
Dale S's updateReviewer Update
27 Aug 2022, 14:24Is this the best you guys could come up?
I have bought airtime and followed the above process! Can someone not phone me?
I have bought airtime and followed the above process! Can someone not phone me?
DS
Dale S's update27 Aug 2022, 14:24
Reviewer Update
Is this the best you guys could come up?
I have bought airtime and followed the above process! Can someone not phone me?
I have bought airtime and followed the above process! Can someone not phone me?
Standard Bank's replyOfficial
27 Aug 2022, 14:38Hello Mr. Van Schalkwyk
For security reasons these are the option that we have for pin reset.
Branch visit
Using your mobile App to view the new pin
Our ATM call center department on ***
Kindest regards,
For security reasons these are the option that we have for pin reset.
Branch visit
Using your mobile App to view the new pin
Our ATM call center department on ***
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply27 Aug 2022, 14:38
Official
Hello Mr. Van Schalkwyk
For security reasons these are the option that we have for pin reset.
Branch visit
Using your mobile App to view the new pin
Our ATM call center department on ***
Kindest regards,
For security reasons these are the option that we have for pin reset.
Branch visit
Using your mobile App to view the new pin
Our ATM call center department on ***
Kindest regards,
Standard Bank Hello Peter Team