SM
Sibusiso M

1 reviews | Active since Oct 2012

04 Jun 2016, 13:00

Useless self-service

<p>What is the point of an app or Internet banking if I can't give notice on a savings account. Even sending a SECURE MESSAGE did **** all, I was told to go to an atm or come in at the branch. </p>

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Replies (3)
Standard Bank
Standard Bank's reply06 Jun 2016, 08:38
Official

Good day Sibusiso

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply07 Jun 2016, 05:24
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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***

Standard Bank
Standard Bank's reply07 Jun 2016, 05:25
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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