Useless Response - No Outcome or Solution!

I went to draw money from the Standard Bank ATM In Selcourt Springs, on the 2nd of July at 20:05. My card got swallowed and was not returned. I immediately called the call centre to block the card, but 5 minutes later I received an sms stating that money had been drawn from my account. Today I went to the bank branch in Selcourt Towers only to be given a new card, and no response on if I will be getting my money back. as the money was drawn from a different ATM. This is the second time this has happened to me. Last month, I received an sms stating that money had been drawn from my account while I was work. They told me I will not be reimbursed for my money as it could have been me that drew the money. Surely ATMs have cameras that they can look through to see who the culprit is, and when I brought this up with the consultant, he told me that there is no cameras. I need proof from Standard bank! I have proof on my side, from camera footage to show that I was at work at the time of the first incident. Calling the call centre is a nightmare as I hold on forever only to be hung up on at the end of the call. I need a response urgently, and my money back!