useless promises

I am very disappointed in Standard Bank and as a client for 8 year I am seriously considering taking my banking elsewhere...<br> A year ago we took a bond at Standard Bank, because I had a foreign passport I was put on a +3% prime interest rate....WITH THE PROMISE I could change this when I received my SouthAfrican ID<br> In february this year I received my ID book so I app**** for a change in interest<br> <br> And Now Standard Bank claims that is not possible......I want a new bond with a normal interest rate!!! as promised by SB a year ago......if not.....I will leave Standard Bank and will go to a bank that will offer me a better rate.....what do they expect, to be paying the term of 19 years on a 3%+ prime rate...???<br> <br> And please do not contact me with one of your callcentres....so far they have not even responded to my mail I have send<br> <br> This has to be sorted out properly....by a professional agent....not somebody from the callcentre or a SMS !!! seriously ?<br>