Useless private bankers

I am extremely frustrated with the service I have received as a private client. For almost two weeks now, I have been unable to access my banking app after being logged out by Standard Bank. Despite numerous calls to my private banker, Mr. Kgomotso Matlhabane, my calls have been ignored and no assistance has been provided.

When I joined private banking, Mr. Matlhabane was quick to contact me about a credit card offer. Since I declined, he has consistently failed to return my calls or assist me. This is unacceptable, especially considering the high fees I pay for private banking services.

At present, I cannot access my salary in my account, and I am forced to hold a large amount of cash that urgently needs to be deposited. This situation exposes me to unnecessary risk and defeats the purpose of private banking.

I request immediate intervention and a call back from a senior representative. The lack of support and disregard for my concerns makes me question the value of Standard Bank’s private banking offering.

Please treat this matter with urgency.