Useless Prestige Service

There is nothing prestige about Standard Bank’s prestige option. I have an issue with my bank account, duplicated debit orders and missing funds and I can’t get hold of my banker. Forwarding email addresses also have forwarding emails of other people. This is a plain indication that they’re not communicating amongst themselves, leaving us frustrated in December of all months. Worst part is that South African banks are aware that there’s a lot of ****s, phishing and all sorts of *****ulent activity in December yet they see it as the best time to take time off and not leaving capable staff members to assist their clients. We are stranded, funds are missing from the bank account and we have no one to help. Why am I paying R230 monthly fee for such a useless service? I’ve reached out to 5 email addresses of managers from the group, and I’m still waiting for help.