TM
Tsepang M

1 reviews | Active since Nov 2024

18 Nov 2024, 13:25

Useless Prestige banking at Standard bank

I am a Prestige Banking client with Standard Bank, which supposedly means I should have a dedicated banker to assist me with my financial needs. However, the reality has been far from what was promised. For the past three weeks, I have been trying to get a bond approval, but no one responds to my emails or calls.

What’s the point of paying for a service when I can’t even reach the person assigned to help me? It’s incredibly frustrating and disappointing, especially considering the level of service I was expecting as a Prestige client.

At this point, I am seriously considering moving to a bank that values my business. Standard Bank has proven to be inefficient, unresponsive, and completely unworthy of my time or money. I would not recommend them to anyone looking for a professional banking experience.

Absolutely useless if you ask me.

0
Replies (1)
Standard Bank
Standard Bank's reply18 Nov 2024, 13:52
Official
Dear Tsepang, 

Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***