Useless People in Customer Services

On *** i Purchased Prepaid Airtime for R139 but somehow i accidentally selected Cell C instead of Telkom Mobile. I waited for a bout 30 minute but has no airtime. Upon checking i realised i bought Cell C airtime for my prepaid number instead of Telkom Mobile. i the called customer services but they could no help me that night. I then called the bank the following morning and logged a query. <br> <br> I was told the request for a refund was logged and was told the money would be refunded back into my account by the 25 of October 2015. On the 28th I called as nothing had been refunded and was told that they couldn't refund the money and it would have to escalated. They escalated the matter and i received a call today saying that they are unable to assist and i should contact Cell c to resolve this matter.<br> <br> Now this R139 of airtime is floating somewhere in the airwaves and no one can help resolve this matter. How do i get my money back or at least get the value in airtime????<br> <br> This makes we want to switch Banks with the ****py service i constantly receive.<br>