NS
Noluthando S
1 reviews | Active since Jun 2015
30 Sept 2022, 12:42
Useless Online Team
I app**** for a loan and it was approved online. They asked for my bank statement and payslip which I sent through immediately. Fair enough this was done on a Saturday so I was hoping to get a response or the money on Tuesday, but it's Friday now and there's nothing but the automated response I received on Saturday. No turn around time communicated, no feedback given. The call center can't assist me cause the online department can't be reached, they have to wait for communication from them. The branch is just as useless. Why send an approval/contract when everything is not done? And surely you know that when a person applies for a loan it's out of desperation!
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
30 Sept 2022, 12:49Hi Noluthando
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply30 Sept 2022, 12:49
Official
Hi Noluthando
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
NS
Noluthando S's updateReviewer Update
30 Sept 2022, 13:06I've had 2 escalations already via your contact centre, nothing.
NS
Noluthando S's update30 Sept 2022, 13:06
Reviewer Update
I've had 2 escalations already via your contact centre, nothing.
Standard Bank's replyOfficial
30 Sept 2022, 13:20Hi Noluthando
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Standard Bank's reply30 Sept 2022, 13:20
Official
Hi Noluthando
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
NS
Noluthando S's updateReviewer Update
30 Sept 2022, 13:22If only your online team responded as quickly as you do here, we wouldn't be here.
NS
Noluthando S's update30 Sept 2022, 13:22
Reviewer Update
If only your online team responded as quickly as you do here, we wouldn't be here.
Standard Bank's replyOfficial
30 Sept 2022, 15:06Hello Noluthando
Thank you for getting back to us, we are awaiting feedback on your application from the team.
Our team will be in touch shortly.
Regards
Standard Bank Help Centre
***
Thank you for getting back to us, we are awaiting feedback on your application from the team.
Our team will be in touch shortly.
Regards
Standard Bank Help Centre
***
Standard Bank's reply30 Sept 2022, 15:06
Official
Hello Noluthando
Thank you for getting back to us, we are awaiting feedback on your application from the team.
Our team will be in touch shortly.
Regards
Standard Bank Help Centre
***
Thank you for getting back to us, we are awaiting feedback on your application from the team.
Our team will be in touch shortly.
Regards
Standard Bank Help Centre
***