Useless insurance and plumbers

Standardbank home owners insurance. We are very disappointed in the way our geyser claim is being handled. Our geyser burst on Tuesday and till today we are still without a geyser. They have no customer service at all. I am the one that phoned up and down every day to have this resolved. I spoke to managers and supervisors and still nothing is resolved. The plumbers who is simunye plumbers is useless and arrogant and incompetant and standardbank insurance doesn't want to take responsibility for getting the geyser installed or get another plumbing company to assist who actually knows what they are doing and would rather pay the money out. Simunye plumbers recon our roof which is not a tiled roof needs to be opened and then they wanted to make a hole in the ceiling and then the geyser needed to be relocated. They dont stick to times you arrange with them. We are not happy with this. What is the point in having insurance if they wont help and leave you to sort everything out. ClaimNo 19/013115. This is our first claim ever and if this is how its handled we would rather move to another insurance company. So today is saturday and still no geyser and still no pay out.