Useless instant money department & *********** staff!!

So I sent an instant money voucher for the first time using my number & after doing so I realised that I haven't received the sms with the voucher number. So I decide to give the customer care line a call, after about 20 minutes on hold, I finally get through to someone & I explain my situation & the consultant advised me that he will put me through to the relevant department so they can assist me. 10 minutes on hold again, I get through to another consultant & she tells me that she will also put me through to the relevant department, after about a while on hold I get through to another person & they transfer me but not to the relevant department but back to the main menu, as you can understand my frustration by now, I've spoken to 3 or 4 people & neither one of them could assist me.. the least that could've been done was to notify me even if it was sms telling me that I have to wait 2 hours for the instant money to be approved because it's my first time using it. Just imagine & even after I was sent from pillar to post, I eventually got through to the ***** department & guess what the very same department that was supposed to help me, tells me that they can't!! So why did all the consultants that I spoke to tell me that the ***** department will be able to help me only to get to that department & not be assisted.

When you're really in need, they just drop the ball & **** around, excuse my language. You just have to understand that it is very imperative that these funds be received.

P.S: please train your staff accordingly & refrain your staff from saying they will do something & end up not doing it!! I'm very disappointed & annoyed!!