MC
Martin C
1 reviews | Active since Dec 2010
17 Dec 2020, 17:09
USELESS IN SORTING OUT PROBLEMS AS PER USUAL!
I paid in a extra R45000 into my home loan account, I want my debit order amount reduced by doing a re-calculation. The consultant I spoke to says the amount is not reflecting in my bond account, but I can see the amount is reflecting on my internet banking. How is it possible for a transfer from my cheque account to my home loan account to not be visible on your system after 2 days? I guess I will have to try and phone again tomorrow and waste more of my time and money to get something very simple done because your system is slow to reflect amounts. ****ES ME OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Standard Bank's replyOfficial
24 Dec 2020, 17:06Good day Martin,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that your complaint was resolved, an email confirming resolution has been sent to you.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that your complaint was resolved, an email confirming resolution has been sent to you.
Kind regards
Complaint Resolution Centre
Standard Bank's reply24 Dec 2020, 17:06
Official
Good day Martin,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that your complaint was resolved, an email confirming resolution has been sent to you.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that your complaint was resolved, an email confirming resolution has been sent to you.
Kind regards
Complaint Resolution Centre