Useless in every way

Ridiculously bad service! Apply for a home loan, they say you have 3 days to submit your documents. I app**** on Wednesday night the 13th of January 2016 and submitted my documents on Friday morning the 15th. When I checked the status of my application over the weekend it said not proceeding but I left it, thinking that it would change on Monday. On Tuesday the 19th when I phoned Standard Bank because the status still said not proceeding, they said they would fix it by the next day. The next day it still wasn't fixed. I phoned them every day after that, and they just kept saying they would fix it. On Friday the 22nd when I phoned again because it still hadn't been fixed, they told me I hadnt submitted my documents within 48 hours and I have to reapply. I think this is absolutely disgusting as I have been banking with you my entire life, and my father gave you over 40 years of service!!! If this is the kind of service that Standard Bank gives to the families of their employees, what kind of service are they going to give to the public? Absolutely shocking!!! Why should I be loyal to a bank that wont even give me the time of day, or even attempt to address my complaints??