DN
Dion N

1 reviews | Active since Aug 2019

18 Nov 2019, 14:37

Useless HOMELOAN consultants / management:

I have been in contact with Rishern Pillay, then hi smanager Shameel Ramnarain, then other consultants names Melanie. This is going on for 2 months. I gave Std bank the opportunity to transfer my salary from Nedbank to Std bank in order for a better rate on my Std bank bond, they dropped 0.6% as maximum. Not great but I agreed. However, they are so slow, several watsapps, several emails, phone calls - all broken promises, and then you find Std Bank retrenching people because they not making money - its because of slow guys like this............TODAY i decided to move to FNB...........anyway, I asked for my settlement bond figure asap after the 90 day cancellation period, still waiting - can someone urgently send this to me !!!!

0
Replies (1)
Standard Bank
Standard Bank's reply19 Nov 2019, 05:15
Official
 
Hello Dion
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
 ********** 
********** (fax)
 ***********