AM
Amanda M
1 reviews | Active since Dec 2020
25 Jul 2023, 14:33
Useless Home Loans Department
I have requested for Standard Bank Home Loans department to provide me with a home loan confirmation that I need to submit to my life insurance service provider, I haven't received a single response in terms of when I am to receive it.. Their automated reply said they would respond in 48 hours .. still nothing! They were supposed to send me home loan statements on a quarterly basis (to the quarter ended June 2023), it is now July 2023 and I have received nothing from them. The banker informed me that they would call and I have been waiting for that call all day. I am appalled at such atrocious service to their clients because now they are holding up my insurance. What a useless department!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
25 Jul 2023, 14:38Good Day Amanda
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Jul 2023, 14:38
Official
Good Day Amanda
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
AM
Amanda M's updateReviewer Update
25 Jul 2023, 15:24Thank you to Gorden Bila for resolving the issue so promptly. You are a star! I would give 5 stars if I could but the system does not allow me to re-review my rating. Your assistance is highly appreciated.
AM
Amanda M's update25 Jul 2023, 15:24
Reviewer Update
Thank you to Gorden Bila for resolving the issue so promptly. You are a star! I would give 5 stars if I could but the system does not allow me to re-review my rating. Your assistance is highly appreciated.
Standard Bank's replyOfficial
25 Jul 2023, 15:32Good Day Amanda
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review.
It means the world to us and to our entire team!
We look forward to serving you again soon!
Regards
Standard Bank Hello Peter Team
***
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review.
It means the world to us and to our entire team!
We look forward to serving you again soon!
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Jul 2023, 15:32
Official
Good Day Amanda
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review.
It means the world to us and to our entire team!
We look forward to serving you again soon!
Regards
Standard Bank Hello Peter Team
***
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review.
It means the world to us and to our entire team!
We look forward to serving you again soon!
Regards
Standard Bank Hello Peter Team
***