1 reviews | Active since Nov 2019
Useless - Faceless - Non-service entity.
Went early May to close my accounts at Standard bank. The branch can't close Business accounts and said I should contact my Business Banker. Searched and emailed different departments to find out who his Business Banker is. Finally on 9 May I received a reply with a reference they would contact me the next day. BPID: *** : ( C-*** )
Never happened. 13 May I emailed them to let them know I am still waiting. 16 May someone phoned me and instructed me what documents they require as well as how much funds I must transfer out of my business account so that it can by closed that day. 20 May I received a SMS telling me my business account is non compliant. I contacted them via email and was told they just had to reverse some fees that occurred after 16 May and then the account will be closed. 31 May I emailed again for confirmation that the account is closed - no one responded. 6 June I emailed *** again and ask why the account is still not clsoed.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
It is now 21 June and the account is still open.
What a waste of time and energy
It is now 21 June and the account is still open.
What a waste of time and energy
Stop telling me the matter is receiving your attention (21 June) when it clearly does not.
It is now almost 2 full months.
This matter started on 9 May when I first requested the account to be closed and supp**** the documents required.
Stop telling me the matter is receiving your attention (21 June) when it clearly does not.
It is now almost 2 full months.
This matter started on 9 May when I first requested the account to be closed and supp**** the documents required.
When I email the person who requested the requirements from me16 May to close the account I don't get any answers.
It is now 17 July 2024 - nothing has changed since 16 May 2024 when all the final documentation and transfers were done in order to close the account.
When I email the person who requested the requirements from me16 May to close the account I don't get any answers.
It is now 17 July 2024 - nothing has changed since 16 May 2024 when all the final documentation and transfers were done in order to close the account.
Thank you for reaching out to us.
The matter is currently being treated as a priority. Due to the complexity of the matter the Relationship Manager has advised that the estimated turn around time is 7 business days.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for reaching out to us.
The matter is currently being treated as a priority. Due to the complexity of the matter the Relationship Manager has advised that the estimated turn around time is 7 business days.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***