Useless, don't listen to me

If i could rate -10 I would. You can stop a debit order on the mobile app, but they can't return it. I've stop a debit order for legal wise. The amount & reference number stayed the same as when I've loaded the stop payment. Needles to say, this month I was debited. When I phoned & spoke to Bridget she advised that she can't return the payment. I must get my money back from Legal Wise. The more I tell her that I'm not getting any help from legal wise, the more she insist that I contact them. When I ask her why I could load a stop payment & get charged for it. The more she say that legal wise must refund me. When I ask for the stop payment fee to be refunded, she advise me that she can't. What is the use of a stop payment if it doesn't help you as a customer? Then they must remove the stop payment function OR rename it (reverse debit order if we feel like it). I've been banking with Standard bank over 30 years, but maybe it's time to move on. They don't respect customers finances