USELESS DISGUSTING SERVICE EVER

to say how frustrated I am with standard bank would be an understatement, I reported a *****ulent transaction on my account on the 24th of July 2025 case no ***4 around 21h00 pm and my account was blocked and i was promised i will get feedback within 7 days,7 days passed and i have not received any communication from standard bank i then went to arcadia branch in Pretoria where i was handed the phone to speak to ***** department the gentlemen i spoke to insisted that there was no ***** but i will be refunded my money i just need to make a new card which i was not keen since am done with this useless bank, I proceeded to do another debit card with an impression that once the card is issued the money will be in my account but there is no money the lady who was assisting me octavia maseko also did not have answers of when i will be getting my money standard bank needs to stop playing hide and seek and refund my money am so sick of it 7 days has passed its going to 14 days now that change i worked hard for and i need it back why would they say there was no ***** and proceed to want to reimburse the money if they have nothing to do with it am so sick of iT PAY BACK MY MONEY