1 reviews | Active since Feb 2024
Useless
My husband is abroad and is having trouble with his phone. He is unable to receive and make calls, and we are struggling to rectify this. We have laid NUMEROUS complaints and absolutely nothing has been done. ***** has occurred on his account AGAIN. Standard bank has blocked his card, and so has blocked access to his accounts. Municipality it going to cut off our power, AGAIN. We have tried so many times to get this resolved, but our "private banker" has no interest in assisting. I have requested a new banker and complained multiple times but nothing is being done. I have escalated this to complaints again and again. And yet they still put this in the lap of our private banker, who is apathetic and absolutely useless. Please may someone explain why we are paying exorbitant private banking fees for absolutely nothing in return?????
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
He can't access his own accounts and his "private banker" will do absolutely anything to pass the buck to someone else. Who else do I need to escalate to? I have escalated to complaints as well as complaints escalations. It has been 2 weeks of absolutely NO assistance from Standard Bank regarding his account access
He can't access his own accounts and his "private banker" will do absolutely anything to pass the buck to someone else. Who else do I need to escalate to? I have escalated to complaints as well as complaints escalations. It has been 2 weeks of absolutely NO assistance from Standard Bank regarding his account access