SK
Steve K
1 reviews | Active since Apr 2022
19 Apr 2022, 13:39
Useless customer support
I have been struggling with my app banking for well over a week. When I log a call through Facebook, I get reassured that my problem will be solved. I then hear nothing from the help team. They just simple don’t get back to. It is definitely not a bank I would recommend. The worst part is that it doesn’t matter if I email, phone or use Facebook. They never respond appropriately.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
20 Apr 2022, 15:10Hi Steve. Thank you for posting your comment.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised we will need the following information sent to us via private message for us to assist.
-Account number.
-ID number.
We patiently await your response.
Kind regards.
Standard Bank Help Centre
***
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised we will need the following information sent to us via private message for us to assist.
-Account number.
-ID number.
We patiently await your response.
Kind regards.
Standard Bank Help Centre
***
Standard Bank's reply20 Apr 2022, 15:10
Official
Hi Steve. Thank you for posting your comment.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised we will need the following information sent to us via private message for us to assist.
-Account number.
-ID number.
We patiently await your response.
Kind regards.
Standard Bank Help Centre
***
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised we will need the following information sent to us via private message for us to assist.
-Account number.
-ID number.
We patiently await your response.
Kind regards.
Standard Bank Help Centre
***
Standard Bank's replyOfficial
21 Apr 2022, 12:15Hi Steve.
We are still waiting for your reply so we are able to assist.
We are patiently waiting for your response.
Kind regards.
Standard Bank Help Centre
***
We are still waiting for your reply so we are able to assist.
We are patiently waiting for your response.
Kind regards.
Standard Bank Help Centre
***
Standard Bank's reply21 Apr 2022, 12:15
Official
Hi Steve.
We are still waiting for your reply so we are able to assist.
We are patiently waiting for your response.
Kind regards.
Standard Bank Help Centre
***
We are still waiting for your reply so we are able to assist.
We are patiently waiting for your response.
Kind regards.
Standard Bank Help Centre
***
SK
Steve K's updateReviewer Update
21 Apr 2022, 12:31Hi, as mentioned in my original message, I have sent these details via Facebook messenger directly to Standardbank and have received a response from them. Please clarify where else you would like me to send the details?
SK
Steve K's update21 Apr 2022, 12:31
Reviewer Update
Hi, as mentioned in my original message, I have sent these details via Facebook messenger directly to Standardbank and have received a response from them. Please clarify where else you would like me to send the details?
Standard Bank's replyOfficial
26 Apr 2022, 13:53Good day Steve
Thank you for posting your comments.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
Thank you for posting your comments.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply26 Apr 2022, 13:53
Official
Good day Steve
Thank you for posting your comments.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
Thank you for posting your comments.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***