USELESS CUSTOMER SERVICE

<p>On Friday 27/05 my Grandmother went down to Alberton Mall to do her groceries, she swiped her card and all was fine, when she went to the Std bank ATM in the mall to draw money. When she put her card in the machine and entered her pin, the machine then gave an error and when she pushed the cancel button nothing happened, the machine didn’t give her card back. She then got this sms “<strong>Standard Bank: R1600.00 withdrawn from *** at NEDBANK 2016-05-27T12:20:46 ***. Acl bal R16.66 2016-05-27 Query? ***</strong>” She immediately phoned my mom to tell her what happened, My motheraid she will take her to the bank after work. (This was after 12)</p> <p> </p> <p>My Gran continue to stay at the machine in tears, that the security came to ask what was wrong and they also told Liz to go to the bank. She then eventually went home to get her ID and my grandad ID, and My mother took her the bank. She went to the Alberton branch and spoke to an African lady which was very polite and was told that what happened was that they had cloned her card and an eft was done from a Nedbank account. SHe then told my gran to phone *** inside the bank and report the matter, when she eventually reported everything it was after 2pm. Ref ***. The old card was stopped and a new card was issued</p> <p> </p> <p>Yesterday my gran got a call from *** Rajesh and he said that the moneys was drawn from an ATM in Voortrekker street, and why did my gran take so long to report it. He spoke to her in an accusatory manner, as if to say that she took the money. Who the hell does he think he is. From when the incident happened at the atm to getting hom then going to the bank, speaking to a consultant and tehn reportig it, all takes time, What does this Rajesh think that eberyhting happend in 2 seconds, My gran is in her 70's and is not flash lighning. Really what and idiot.</p> <p>Why the HELL will my gran go through all that trouble if "Like Rajesh imp****" take her own money. Once again what an idiot.</p> <p>Reajesh has stated that they will not re-imbursed then. These are pensioners and are replying on this money. WIL RAJESH FEED THEM FOR THE MONTH. Again IDIOT</p> <p> </p> <p>Surely Standard bank must be able to see whn my gran did the transaction at the Albeton Mall std bank atm and when the Nedbank transaction occurred. How can you be in 2 place at the same time. Doesnt make sense.</p> <p> </p> <p>I will be reporting this matter to the Ombudsman and the FSB, if not investigated correctly. WE DO NOT WANT TO DEAL WITH RAJESH.</p> <p> </p>