Useless customer care and useless system.

Seldom have I ever met such UNHELPFUL customer care people as I dd today at the Standard Bank in Parktown today. I was sent money by "instant money" today. I received n 18 digit voucher number by SMS, which was great and then two minutes later I received another SMS saying I could withdraw all or some of my money by registering fr Instant Money wallet and dial a number, which I duly did. This required me setting up a 4 digit pin number. I went to the ATM to withdraw my money and IT rejected the pin number. So I went into the above bank and waited for a "customer care" person to help me. Her comment was "Oh no that is wrong. You have to ask the sender for a pin number. How useless a reply is that!!!!!!!! If you don't want to help customers don't be in business. Besides that, the Standard Banks "Instant Money" is the most complicated and horrible system I have ever seen. FNB has a much better system. It is on your cellphone number, not an app, not a 4 digit pin number which can be hacked.