USELESS CRESTA BRANCH

On Friday my card got swallowed by the machine. i call in to block the card Lerato who i spoke to decided to block my whole profile. I had to speak to 6 people and eventually speak to Christina who right on script says apologies for the inconvenience you need to go into a branch for verification. I'm not sure why she still called me. I go to Cresta Branch yesterday and in record time im assisted by Luthando (I knew it was too good to be true in 5r minutes. Its not how you operate) who activates the card that i do have and tells me my online banking and App should be active within 20 minutes. He could have told me in 200 years. Needless to say more than 24 hours later my App and Online banking doesn't work. I go back to the Cresta branch where i was initially assisted and its 'mam please have a seat'. When i finally complain because it seems at Cresta depending on big a tantrum you throw you can skip the que. I asked because the lady behind me who can perform is assisted before me. Then im nicely told after a whole 25 minutes i need to sit and make a phone call to digital banking. They should have just given me a number when i walked into the branch. Why is everything a fight with standard bank? Why is service based on how Big or small you can make a fuss about things? Im so angry because it was very easy OH mam leave your very perfectly working FNB account we will treat you well and give you a reduction on your home loan but in return our service will not be up to scratch. Can someone please get back to me regarding my internet banking and App. and also advise how much more your 0.02 will cost me to just go back to the more civilised bank i was with. I thought your other branches were bad but cresta seems to take the cup