USELESS CONSULTANTS AT STANDARD BANK

I stopped my cards when I was highjacked on the 27th of April 2021. I went to Kolonade branch the following day to get a temporary card. I'm unable to swipe with the card, I must withdraw money every time I need to buy something. I was told the card will be available after 4 days. I went back to Kolonade branch on 08 May 2021, stood on a queue for more than hour to be told that my card was couriered at my place however the courier guy could not get hold of me on the phone therefore they turned away with my card. The consultant told me they will re order my card. I informed the consultant that I'm unable to swipe with temporary card she told me she we re-link the accounts again. Guess what, to date the card does not swipe. I'm not able to even pay using EFT, it says the card does not have any contact number nor email linked to the card. I'm paying for services that I don't use, why should I stand on queues if a have a prestige banker? Its because that prestige banker never contacted me not even once.

My Capitec card was also lost. I went to Kolonade branch to replace the card. The branch even assisted me to load the app on my husband phone as I lost my phone. The app and card are working very well with only one visit to the branch. Capitec has the best service ever.