Useless, confused, bureaucratic chaos that is Standard Bank

Standard bank bureaucracy and uninformed staff again are a continuous frustration. They should change their name to "Pillar to Post" or maybe just close their doors. It is scary when the most highly respected institutions in our country offer such poor service and low level of professionalism.

Myself and my deceased father are still sureties on a company bond that we sold over 10 years ago. I am still at risk as well as the new owner. After months and many staff at std bank, there is still no progress to transfer surety to the current owner. Your call center refers us to a branch. After multiple visits to various branches, none know how to handle the matter. There is also no way to continue dealing with one staff member on any matter. The contact details on a staff's business card do not work and reception does not know how to contact them either. These are not new or isolated incidences. This pathetic situation has been reality at standard bank for many years. It is crazy. Our beloved captured state institutions can offer better service. Please fix yourself or close your doors.