USELESS CLAIMS UNIT

I deposited an amount of R2100 into my standard bank account and afterwards the ATM did not return my bank card, I didn't realize that my card wasn't with me and I realized that someone withdrew an amount of R1000 from account after a period of 30 min after depositing the cash, I went straight to the bank and they put me through to the standard bank ***** line and the made me wait for 6 days so that they can complete their investigation, I waited and received a call today and they informed that they hold me responsible for the amount that was withdrawn from my account. they told me that the investigation wasn't in my favor, these people don't want to pay back the money that was ****** from but yet they let these ********* temper their machines, stupid people, I'm switching to FNB and leaving this stupid bank, how can you treat someone that has banked with you for 13 years like this? mxm very unprofessional