Useless

I go to a store to buy something hoping I get to use the points on the ucount card for the transaction to decline several times. I email them and assisted to get the pin and I drive back only to experience the same issue. I call and speak to someone and asked where I was buying only to be told it is not one of their partners and now I see I charged for trying to change the pin over 3 times. What nonsense is that. I wasted not only my time but petrol and airtime and you dont see me charging you a cent. I cant wait for the day I change banks. Ucount is just useless.