KT
Khanyisile T
1 reviews | Active since Jun 2022
22 Jan 2023, 08:16
Useless cash send service
I am very disappointed in the service related to the cash send on the bank. We have to wait a whole 48hours for a simple voucher number. I called the bank and was told that since the service is not used a lot that it will take time to process. It was explained that I wait for 2 hours and it will be processed, 24 hours later and still no voucher number. How is a service that is suppose to make our lives easier instead is making it more difficult.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
22 Jan 2023, 08:24Dear Khanyisile,
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency. We will be taking a closer look and will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency. We will be taking a closer look and will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Jan 2023, 08:24
Official
Dear Khanyisile,
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency. We will be taking a closer look and will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency. We will be taking a closer look and will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***