Useless Cards not Linked to Accounts by Nicolway branch

Utterly appalled at the level of service is a total understatement. No assistance over the phone or inside the branch is rather shocking!! My journey began on 24th September to open an account for my 2 girls, since then I have been on several calls and been inside the branch twice and all I sit with is 3 cards that are not link to an actual account which are then pretty useless and yet the staffs main interest is "when I will deposit money into the accounts", WHAT FOR IF I WON'T BE ABLE TO ACCESS IT BACK!? Dineo & Yenela assisted to open accounts over the phone and they both told me that I could collect my cards from the branch the very next day which I found to be false information. I got to the branch on 28th September and the accounts were not yet processed to completion meaning I couldn't get cards nor could I cancel the processed. A few days later on 1st October I got emails with contracts of those accounts that I opened. A week later on 11th October I went into the branch at Nicolway Centre in Bryanston and I was just handed with cards and no information on what to do next. I then followed the instructions in the envelopes and went to the ATM on 13th october to activate the cards which were a total failure because those cards are NOT LINKED TO ANY ACCOUNT!!! The call centre cannot assist and the complaints process is rather tedious, no sense of urgency, meaning I must go back to the branch. WHY WAS ALL THIS NOT DONE THE VERY FIRST TIME!!! All this travelling up and down to the branch and ATMs and back is constantly futile and is very costly, travels cost petrol money, and is also time-wasting. Competitor banks make sure that their new clients leave their branches with fully functional accounts & cards when they visit a branch. Standard Bank employees DO NOT CARE!!! I am utterly disappointed and I think this is not the bank for me and my girls!!